Customer Satisfaction Guarantee

15 Day Satisfaction Guarantee

Your Satisfaction is Very Important to Us

Our primary goals are for all pets to be safe and happy and for all customers to be pleased with the products they order. 💖

✔️ We will do whatever it takes to resolve any concern and ensure you and your pet are satisfied customers😸 

✔️ If you have any concerns about the product you receive please contact us straight away either by email at admin@badcatgooddog.com or by using our Contact Us option and we will be happy to help resolve any questions or concerns.

✔️ No worries, you will get a response within 48 hours. If an email response is the method used please be sure to check your clutter folders for our response if you do not see it in your inbox.

Time-sensitive:  We will provide instructions on returns, exchanges, refunds depending on the situation or we may need more information such as photos of product etc before providing situation-specific instructions to resolve the issue and make sure you are satisfied with the outcome.